How will an employee get to know that a task is assigned to him/her?
Employee will get a notification on mobile once a task is assigned to him/her. Also, the same task will be available on the TaskCare web & mobile app. Employee can view the task details along with customer info (if it is customer related task). Employee can accept or decline the assigned task. Once the task gets accepted its status is changed to "Accepted". And as soon as the employee accepts his / her assigned task, the customer gets notified by a text message.